Playbook
Use AI to determine if an existing feature is being used, needs improvement, or should be deprecated based on user feedback.
Sources
Amplitude
Intercom
Posthog
Mixpanel
Gong
Gmail
Getting started
Evaluating existing features is crucial for ensuring your product remains relevant and useful to users.
Gathering and analyzing feedback and usage data manually can be a time-consuming process.
In this playbook, we'll show you how to use Merlin to know if an existing feature is being used, needs improvement, or needs to be removed based on user feedback.
Step 1: What you'll need
You'll need access to Lancey's Merlin agent.
Connect to your product analytics, call transcripts, and support tickets platforms within Lancey's integration tab.
Get access to Lancey
Step 2: Setting up filters
Once Merlin is set up, it will automatically collect data from all integrated sources. We'll leverage Lancey's ability to query, segment, and act on the data for the next steps.
Prompt
Find me all feedback related to the dashboard feature from the past 6 months.
Merlin will analyze your data set and provide a preview of feedback related to the specified feature.
Step 3: Analyzing data
Now that we have feedback data for the dashboard feature, the next step is to analyze this data to understand its usage and identify areas for improvement.
Prompt
Analyze the feedback and usage data to determine if the dashboard feature is being used effectively or needs improvements.
Merlin will provide an analysis of the data, showing patterns and trends that can guide decisions on whether to enhance or deprecate the feature.
Step 4: Crafting targeted communications
With the insights gathered, you can now craft targeted actions to resolve the performance issues.
Since Merlin as context about your users, it can draft specific emails inviting them to provide more detailed feedback. If the draft looks good, Merlin will send it off using the integrated email setup.
We Need Your Feedback on Our Dashboard Feature
Hi [First Name],
We’ve made some exciting updates to our dashboard feature based on your feedback. We’d love to hear your thoughts on these improvements and any suggestions you might have for further enhancements.
Your insights are invaluable in helping us provide the best possible experience. Please take a moment to share your feedback.
Thank you for being a valued user and helping us improve!
Best Regards,
[Product Manager]
Wrapping up
And we're all done here! Get back to building great products. We also have other playbooks you can explore.