Changelog
New updates and improvements to Lancey
Custom product taxonomy + daily digest emails
Custom product taxonomy
You can now define your own product feature taxonomy that Lancey uses to automatically tag and categorize feedback. This allows you to align the system's understanding of your product with your own internal definitions, ensuring feedback is properly classified based on your specific needs.
Sorting insights table
We've added column sorting capabilities to the Insights table, making it easier to identify the most important feedback trends and patterns. You can now sort by metrics like volume, sentiment, and more to quickly surface the most relevant insights.
Daily digest email
Stay up-to-date on your latest feedback with our new daily digest email. This summary highlights the key insights, trends, and activity processed by Lancey each day, so you're always informed about the latest customer insights without having to constantly check the platform.
Feedback source
The feedback page now displays the original source of each piece of feedback, whether it came from your Gong calls, customer support channels, or another integration.
Github integration + new overview dashboard
GitHub integration
Connect your GitHub repository to automatically import and analyze issues alongside your other feedback channels. This integration allows you to track user reports, feature requests, and bug submissions directly from your development workflow, providing a comprehensive view of user feedback across all channels.
Automated insight processing
We've introduced powerful automated analysis capabilities that continuously process your feedback to surface meaningful insights. The system now automatically identifies patterns, trends, and key themes across your feedback data, saving you time and helping you discover important insights you might have missed.
New overview dashboard
The new Overview screen provides a comprehensive visualization of insights across your entire dataset. This bird's-eye view helps you quickly understand the most important patterns and trends in your feedback, with clear visualizations and summary metrics that make it easy to grasp the big picture of your user feedback.
Improved navigation for drill through
We've streamlined the user experience with a new side panel interface for drill-throughs. This improvement makes it easier to explore detailed information and related content without losing context, creating a more fluid and intuitive navigation experience throughout the platform.
SOC2 Type II
Security is important. We're SOC 2 Type II compliant. Contact us if you need the report for compliance reasons.
New feedback screen + custom filters
New feedback overview screen
Experience feedback analysis in a whole new way with our redesigned feedback interface. This new overview provides a more intuitive and streamlined organization of your feedback data, making it easier than ever to understand and act on customer insights.
Custom PII redaction settings
Take full control of your data privacy with customizable PII redaction rules. This new feature allows you to configure sensitivity levels for different data types and fine-tune your privacy controls to match your organization's specific needs and compliance requirements.
Manual contact management
Gain more control over your customer database with the ability to manually add and manage contacts and companies. This feature enables you to maintain accurate and up-to-date customer information, ensuring your feedback analysis always has the proper context.
Enhanced insights
Our insights engine now features an improved clustering algorithm that delivers more accurate pattern recognition and grouping of related feedback. This update provides better organization of your feedback data, making it easier to identify and act on important trends.
Ability to set up filters
We've implemented comprehensive filtering capabilities across both Insights and Feedback sections. This enhancement allows you to filter by multiple criteria simultaneously and save common filter combinations, making it easier to focus on the most relevant feedback for your needs.
Feedback/insights processing status indicators
Stay informed about background processing with new status indicators throughout the platform. These visual cues provide real-time updates on feedback analysis and insight generation, ensuring you always know when Lancey is working on your data and when new insights are ready for review.
Zendesk integration + text search + PII redaction
Zendesk integration
Connect your Zendesk account to automatically import and analyze your customer support conversations. This integration centralizes your customer feedback by bringing support ticket data directly into your feedback analysis workflow, enabling comprehensive insight generation across all customer touchpoints.
Text search
We've introduced powerful search functionality that works across all your feedback data. This new feature enables you to quickly find specific feedback items across multiple sources, making it easier than ever to locate relevant information and track specific issues or themes throughout your feedback history.
PII redaction
Protect sensitive information with our new automatic PII redaction system. This feature automatically detects and removes sensitive personal information before it enters the system, giving you complete control over data privacy. The system ensures compliance-friendly data handling while maintaining the valuable insights within your feedback data.
Gong integration + improved feedback categorization
Gong integration
Now you can automatically extract insights from your recorded calls with our new Gong integration. This powerful connection allows you to analyze customer conversations at scale, surfacing valuable insights directly from your sales and customer success calls. The integration seamlessly fits into your existing workflow, making it easier than ever to understand customer feedback across all channels.
Enhanced feedback categorization
We've significantly improved our feedback categorization system with enhanced algorithms that provide more accurate and nuanced classification of feedback themes and topics. This update makes it easier to identify patterns and track trends across your customer feedback, enabling better-informed decision-making.
Insights view
The Insights dashboard now automatically populates with comprehensive data including volume metrics, contact information, and CRM data. This enhancement provides a more complete picture of your customer feedback landscape, with streamlined data visualization that makes it easier to understand and act on customer insights.
