Playbook
Let AI gather and analyze user feedback from multiple sources to improve your product.
Sources
Amplitude
Freshdesk
Mixpanel
Gong
Chorus
Zendesk
Getting started
Setting up product feedback collection is a key activity for product teams. The more comprehensive your feedback, the better products you can build.
In this playbook, we'll show you how to use our platform to collect, analyze, and synthesize product feedback from various sources automatically.
Step 1: What you'll need
You'll need access to Lancey's Merlin agent.
Connect to your product analytics, customer support, and call transcripts platforms within our integration tab.
Step 2: Setting up filters
Once our platform is set up, it will automatically collect data from all integrated sources. We'll leverage the platform's ability to query, segment, and act on the data for the next two steps.
Best product feedback analysis starts with a specific objective in mind. So let's go ahead and define the type of feedback we want to analyze among our customer base.
For example, you might be interested in finding all users who have reported bugs related to X feature.
Prompt
Find me all users who have reported bugs related to the login feature.
Merlin will do the tedious work of going through your data set, finding the users that match this condition and giving you a preview.
Step 3: Sending messages
Now that we have a list of feedback matching our exact condition, all that's left to do is get Merlin to reach out and gather more detailed insights.
Since Merlin as context about your users, it can draft specific emails inviting them to provide more detailed feedback. If the draft looks good, Merlin will send it off using the integrated email setup.
Sneak peek for Lancey power users
Hi [First Name],
We appreciate you being an active user and providing valuable feedback. We're currently focusing on improving the login feature and would love to hear more about your experience. Could you spare a few minutes to share your thoughts?
Your input is invaluable to making these features amazing.
Thanks,
[Product Manager]
Wrapping up
And we're all done here! Get back to building great products. We also have other playbooks you can explore.
